{"id":1216,"date":"2025-07-11T14:56:06","date_gmt":"2025-07-11T13:56:06","guid":{"rendered":"https:\/\/stoderma.com\/?page_id=1216"},"modified":"2025-07-14T19:54:28","modified_gmt":"2025-07-14T18:54:28","slug":"conditions-generales-de-vente-cgv","status":"publish","type":"page","link":"https:\/\/stoderma.com\/en\/conditions-generales-de-vente-cgv\/","title":{"rendered":"General Terms and Conditions of Sale (GTCS)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1216\" class=\"elementor elementor-1216\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b42d3cd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b42d3cd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-454b673c\" data-id=\"454b673c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b7904b0 elementor-widget elementor-widget-heading\" data-id=\"b7904b0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.10.2 - 29-01-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">General Terms of Sale<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-706cef0b elementor-widget elementor-widget-text-editor\" data-id=\"706cef0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.10.2 - 29-01-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<!-- wp:heading {\"level\":1} -->\n<h2 class=\"wp-block-heading\">1.Subject<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p class=\" translation-block\">These general terms of sale govern the contractual relationship between the company STODERMA, whose headquarters are located at Rue 62127, Z.I. Ibn Khaldoun, 2062 El Omrane Sup\u00e9rieur, Tunis, Tunisia, and any professional placing an order through the dedicated space on the website <a href=\"https:\/\/stoderma.com\" target=\"_self\">https:\/\/stoderma.com<\/a>.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":1} -->\n<h2 class=\"wp-block-heading\">2.Products<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>The products offered are described and presented as accurately as possible. However, errors or omissions may occur.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>The photographs are not contractually binding.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":1} -->\n<h2 class=\"wp-block-heading\">3.Order<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Orders are placed exclusively through the secure professional area.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>The client agrees to provide accurate and up-to-date information.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Any order implies unconditional acceptance of these General Terms of Sale.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":1} -->\n<h2 class=\"wp-block-heading\">4.Price<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>The prices displayed in the professional area are in Tunisian Dinars (TND), excluding taxes (excl. VAT)\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>STODERMA reserves the right to modify its prices at any time. Products are invoiced based on the rates in effect at the time of the order.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":1} -->\n<h2 class=\"wp-block-heading\">5.Payment Terms<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Payments may be made according to the agreed terms (bank transfer, check, etc.).\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>The order will only be processed after receipt of payment or order confirmation according to the contractual agreement.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":1} -->\n<h2 class=\"wp-block-heading\">6.Delivery<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Delivery times are provided for information purposes only.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>A delay cannot justify the cancellation of the order nor give rise to damages.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Delivery is made to the address specified by the customer.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":1} -->\n<h2 class=\"wp-block-heading\">7.Claims and Returns<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Any claim must be made within 48 hours after receipt of the order.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>No returns will be accepted without prior written agreement from STODERMA.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":1} -->\n<h2 class=\"wp-block-heading\">8.Liability<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>STODERMA cannot be held liable for indirect damages related to the use or misuse of delivered products.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":1} -->\n<h2 class=\"wp-block-heading\">9.Retention of Title<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>The products remain the property of STODERMA until full payment of the invoice.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":1} -->\n<h2 class=\"wp-block-heading\">10.Personal Data<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>The personal data collected in connection with orders is processed in accordance with STODERMA\u2019s privacy policy.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":1} -->\n<h2 class=\"wp-block-heading\">11.Force Majeure<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>STODERMA\u2019s liability cannot be engaged in cases of force majeure (strike, natural disaster, etc.) preventing proper execution of services.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":1} -->\n<h2 class=\"wp-block-heading\">12.Applicable Law and Jurisdictio<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>These General Terms of Sale are governed by Tunisian law.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Any dispute will be subject to the exclusive jurisdiction of the courts within the jurisdiction of STODERMA\u2019s registered office.<\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Conditions g\u00e9n\u00e9rales de vente 1. Objet Les pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente r\u00e9gissent les relations contractuelles entre la soci\u00e9t\u00e9 STODERMA, dont le si\u00e8ge est situ\u00e9 Rue 62127, Z.I. Ibn Khaldoun, 2062 El Omrane Sup\u00e9rieur, Tunis, Tunisie, et tout professionnel passant commande via l\u2019espace d\u00e9di\u00e9 du site https:\/\/stoderma.com. 2. Produits Les produits propos\u00e9s sont d\u00e9crits et<\/p>\n<div class=\"klb-readmore\"><a class=\"c-btn\" href=\"https:\/\/stoderma.com\/en\/conditions-generales-de-vente-cgv\/\">Read More <i class=\"far fa-plus\"><\/i><\/a><\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1216","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.5 (Yoast SEO v24.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Conditions G\u00e9n\u00e9rales de Vente (CGV) - STODERMA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stoderma.com\/en\/conditions-generales-de-vente-cgv\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions G\u00e9n\u00e9rales de Vente (CGV)\" \/>\n<meta property=\"og:description\" content=\"Conditions g\u00e9n\u00e9rales de vente 1. Objet Les pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente r\u00e9gissent les relations contractuelles entre la soci\u00e9t\u00e9 STODERMA, dont le si\u00e8ge est situ\u00e9 Rue 62127, Z.I. Ibn Khaldoun, 2062 El Omrane Sup\u00e9rieur, Tunis, Tunisie, et tout professionnel passant commande via l\u2019espace d\u00e9di\u00e9 du site https:\/\/stoderma.com. 2. Produits Les produits propos\u00e9s sont d\u00e9crits etRead More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stoderma.com\/en\/conditions-generales-de-vente-cgv\/\" \/>\n<meta property=\"og:site_name\" content=\"STODERMA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=61576933496318\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-14T18:54:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/stoderma.com\/conditions-generales-de-vente-cgv\/\",\"url\":\"https:\/\/stoderma.com\/conditions-generales-de-vente-cgv\/\",\"name\":\"Conditions G\u00e9n\u00e9rales de Vente (CGV) - STODERMA\",\"isPartOf\":{\"@id\":\"https:\/\/stoderma.com\/#website\"},\"datePublished\":\"2025-07-11T13:56:06+00:00\",\"dateModified\":\"2025-07-14T18:54:28+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/stoderma.com\/conditions-generales-de-vente-cgv\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/stoderma.com\/conditions-generales-de-vente-cgv\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/stoderma.com\/conditions-generales-de-vente-cgv\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/stoderma.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Conditions G\u00e9n\u00e9rales de Vente (CGV)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/stoderma.com\/#website\",\"url\":\"https:\/\/stoderma.com\/\",\"name\":\"STODERMA\",\"description\":\"Laboratoire STODERMA\",\"publisher\":{\"@id\":\"https:\/\/stoderma.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/stoderma.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/stoderma.com\/#organization\",\"name\":\"STODERMA\",\"url\":\"https:\/\/stoderma.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/stoderma.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/stoderma.com\/wp-content\/uploads\/2025\/05\/cropped-logo-stoderma.png\",\"contentUrl\":\"https:\/\/stoderma.com\/wp-content\/uploads\/2025\/05\/cropped-logo-stoderma.png\",\"width\":512,\"height\":512,\"caption\":\"STODERMA\"},\"image\":{\"@id\":\"https:\/\/stoderma.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/profile.php?id=61576933496318\",\"https:\/\/www.instagram.com\/leslaboratoiresstoderma\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Conditions G\u00e9n\u00e9rales de Vente (CGV) - STODERMA","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/stoderma.com\/en\/conditions-generales-de-vente-cgv\/","og_locale":"en_US","og_type":"article","og_title":"Conditions G\u00e9n\u00e9rales de Vente (CGV)","og_description":"Conditions g\u00e9n\u00e9rales de vente 1. Objet Les pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente r\u00e9gissent les relations contractuelles entre la soci\u00e9t\u00e9 STODERMA, dont le si\u00e8ge est situ\u00e9 Rue 62127, Z.I. Ibn Khaldoun, 2062 El Omrane Sup\u00e9rieur, Tunis, Tunisie, et tout professionnel passant commande via l\u2019espace d\u00e9di\u00e9 du site https:\/\/stoderma.com. 2. 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